In the current competitive market, it’s necessary to measure and track customer satisfaction and impact of that on sales. No matter what system you use, measuring customers satisfaction and linking that to sales figures can be challenging. Well, this is where Dealers Insights helps in meeting your business goals especially for sales managers, chief operating officers, sales directors, customer insights managers and other relevant roles.
Dealers Insights is designed for companies who sell product or services using a reseller / dealer network. It’s a cloud based Business Intelligence solution based on Microsoft Azure & Power BI platform which is the leading analytics tool based on the recent Gartner report.
You can see from our customer story how a leading automotive company was able to improve their sales performance using this tool to monitor dealerships KPIs in real-time. For decision makers in a company, it’s important to measure sales, after sales and customer satisfaction index (CSI) all in one dashboard to make data-driven decisions.
Here’s how Dealers Insights can be used to identify the sales and customer satisfaction:
- Converts customer feedback to actionable analytical reports
Quantifying customer’s feedback is a key to determine if your consumers are satisfied with your products and services. Dealers Insights allows you to gather information from different systems to determine perspectives of the customers.
- Driving Action
This solution can increase the bottom-line performance of your dealer network by visualising key areas of under-performance and providing daily insight into areas for action.
A number of familiar metrics such as sales in period and percent of target achieved are provided. All of these metrics are able to be sliced by the different services that the dealer network offers, such as parts, service or workshop.
- Determines trends quickly
It is important to identify the sales trends in an accurate and timely manner. You can use Dealers Insights dashboards to identify if the current month’s targets are going to be achieved. It uses the current month’s sales results to predict end-of-month sales. It calculates the required run-rate needed to hit target, adapting to account for sales to date.
- Better Visibility towards Success
The performance dashboard visualises top and bottom performing dealers in the network. It ranks the best-performing dealers based on sales performance over the last 6 months. It also visualises the performance of the dealer network by plotting the run rate required to meet target based on time of the month. This report can be sliced by the top, middle and bottom performance as well as dealer services.
An early Christmas present in my inbox was the announcement that Power BI Embedded Row Level Security was quietly completed in Dec. The documentation also popped up a few days ago. An early criticism of Power BI Embedded was that you couldn’t really use it in customer portals because it was not possible to filter the data shown to the customer. It was an all-or-nothing affair which rendered it unusable in any scenario where you needed to present different subsets of the data depending on who was viewing it.
How to enable Power BI Embedded Row Level Security
Part 1: Roles in the Power BI Model
This works in two parts – first in the Power BI model, the procedure for creating security is the same as for normal Power BI RLS implementation. Firstly create roles to define the groups of people you want to apply filters to. Then for each role create a filter on a target table using the USERNAME() function:
How you manage the application of the security is up to you – either having intermediary tables that indirectly filter data, or simple direct filters on data tables – depends on your actual requirements.
Part 2: Apptoken in the Web App
In an Enterprise scenario, the USERNAME() function equates to a Windows username. This obviously doesn’t apply in the Power BI Embedded world as your report consumer is outside your corporate network.
In this case the USERNAME() can be fed in via the apptoken that allows your web app to communicate with the Power BI service. An example (lifted from the Power BI blog) is below:
By modifying the code of your Web App you can dynamically set the username based on your Web App’s own login system. As long as that translates properly to the filters you want your role to apply in the model then you have now got Power BI Embedded Row Level Security!
For the full documentation see here.
What is the current state of on-premise hosting of Power BI reports?
During the PASS Summit in October Microsoft announced that they would be releasing a technical preview of on-premise hosting of Power BI reports through SSRS. The preview, which can be accessed through the Azure marketplace, allowed anyone to spin up a virtual machine that included an installed and configured version of SSRS with sample data/files so customers could start exploring the solution immediately. It is worth mentioning that the current preview is very raw and rough; for one it can only be accessed through the Azure Marketplace and hence cannot currently be installed on your own environment and second it only supports live connections to Analysis Services cubes.
What’s to come with the next release?
The next technical preview is planned for January 2017 and unlike the current preview, you will be able to download and install it on your own virtual machine or server. Within this release, they plan to add support for mobile consumption, custom visuals and other data sources.
When will there be a production release?
Microsoft announced that it is planning to release the production ready version of SSRS on-premise hosting of Power BI files with the next release of SQL Server, explicitly adding that it will not be added into the SQL Server 2016 product. Interestingly, this implies that we could expect the next version of SQL Server mid-2017.
The Spinal Cord Injury Network is advocating for a National Registry of persons with Spinal Cord Injuries. I had the privilege of attending and presenting at their Thought Leadership forum held on the 15th of November 2016. While most presenters were coming from a healthcare practitioner background, I brought my perspective on Healthcare Analytics, enabled by some great support from the team at Microsoft.
What is the Spinal Cord Injury Network National Registry?
A key aim of the Spinal Network is to Support the establishment of the SpinalCARE Registry which would track persons affected by Spinal Cord injuries at a national level. At the forum I was fortunate enough to hear from Dr Philip Clayton (Consultant Nephrologist at Royal Adelaide hospital) and Dr Ralph Stanford (Orthopaedic and Spinal Surgeon) on the value these kinds of registries bring. By enabling longitudinal studies of patient outcomes, often long after the patients have taken part in RCT‘s, they have been able to improve patient outcomes by the deeper insights available by having greater amounts of data that can be connected through a common registry.
The Role of Healthcare Analytics
Fortunately – given the vastly more experienced subject matter experts in the room – the objective of my presentation was oriented towards showcasing what is becoming possible from a technological perspective as outcomes of Healthcare Analytics. This was a great opportunity to share what I think is one of the most amazing applications of the Cortana Suite I have seen this year, the “Seeing AI project”:
In addition to the amazing work of Saqib, I also got to talk about the proactive healthcare management solutions being offered by ImagineCare which are also very Azure / Cortana driven:
These two examples really demonstrate the art of the possible, and how Data and IT are offering amazing opportunities to improve lives.
I hope my contribution has managed to further the establishment of this worthwhile registry. It was great to see from some of the other presenters how similar registries have transformed patient outcomes through the healthcare analytics they have enabled.
Agile BI is a leading Data Analytics consulting firm based in Sydney. We are a Gold Microsoft partner with fully-certified experienced people that can implement, tailor, and support Microsoft Business Intelligence products and solutions.
- May and June Webinars: Power BI Security, Best Practices from the Microsoft Operations Team, Power BI Embedded, Marco Russo on Design and more! 20 Apr 2017
- Meet 1:1 with a Microsoft expert at Microsoft Data Insights Summit - book your appointment today! 20 Apr 2017
- Connecting to datasets in the Power BI service from Desktop 19 Apr 2017
- How Microsoft uses Power BI to run its growing cloud business 19 Apr 2017
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